Correcting captions

Skill Level: 
Appropriate for all

Our captioning vendor promises 99% accuracy on captions. Therefore it is sometimes necessary to make a few minor corrections. This guide will walk you through how to make those corrections. In the case of making correction, most of the work is already done for you. The complicated parts of captioning, such as timings and initial text are already good-to-go. Now all you have to do is make the corrections and upload them to Amara also has a nifty caption editing interface to help with timing corrections.

  1. Log into UNL MediaHub if you are not already logged in
  2. Go to the edit page for the media that you want to make corrections for
  3. Under the Caption Track History section, click the link to download the captions in the '.srt' format for the active track (will have the text "(active") next to it)
  4. Click the button to "Edit captions on Amara"
  5. Sign in to and/or create an account. After you have finished signing in, you might need to click the "Edit captions on Amara" link in MediaHub again to get to the right page on
  6. Click the link to "upload them directly"
  7. Select the languages (both are usually English)
  8. Upload the caption track that you just downloaded
  9. Uncheck "This subtitle file is 100% complete" because you will want to make edits
  10. Click the red "x" to close the upload form and reload the page
  11. Under the "Language" heading to the left of the video, click the link to the language that you just uploaded (usually "English"). If you don't see it, you might need to refresh the page a few times.
  12. Click the "Edit" button on the top right and make any edits
  13. Once you have made your edits, click the blue "Publish" button
  14. Go back to the Manage Captions page on MediaHub and click the button to "Pull captions from"
  15. Congratulations, you have just updated your caption track!

What if my captions are not 99% accurate

The vendor measures accuracy by (# of correct words) / (total words). If you ever feel that the 99% guarantee was not met, please email the Digital Experience Group and outline exactly what corrections need to be made in the format of “1:10 bad text — corrected text” and we will make sure that the vendor corrects the errors.

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